Job Timeline (Ref 1650-1945)
Remote Returned to Customer
A Timeline of this job can be seen below.
Arrived - 14-May-2016
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 25-May-2016
DRU MERTIK MAXITROL G30 ZRHC Remote Repair Details
Manufacturer : DRU
Model : MERTIK MAXITROL G30 ZRHC
Customers Fault Description : Basically the remote is not controlling the fire to ignite and then control desired temperature! Not sure if receiver or remote is the problem. We have tried new batteries, which will still be in equipment when sent to you.
This fireplace remote and receiver arrived safely with batteries inserted. On testing the remote was not sending an ultrasonic signal on any button press, this was due to a faulty transducer. This was replaced and retested, a signal was being transmitted but the receiver was also faulty. It would not accept a signal from the remote, again this was a problem with the receiving transducer which was also replaced. Full functionality was restored.
Remote Images