RemoteFixer Terms and Conditions

RemoteFixer is part of the SMG Development Group. We only offer repair services for customers within the United Kingdom.

We only repair Infrared (IR) type remote controls. If you are unsure about what type of remote you have please contact us on 0845 838 6182

You must securely package your remote when shipping it to us and it is recommended that you ship your remote by recorded delivery and if the remote is expensive then it is recommended that you ship it to us by insured special delivery. RemoteFixer and SMG Development shall not be responsible for any postal loss. If a remote is lost then you must contact your postal service department and trace the item. We cannot assist in the tracking of lost items.

All remotes must be sent along with the Printable Job sheet (supplied when filling in our repair form online) and four first class stamps. If an item arrives with us without the 4 first class postal stamps then the remote cannot be returned to the customer until the relevant postage cost has been paid. Remotes will be disposed of after 45 Days if no postal charges are paid in full.

Please note that some remote controls are sealed in such a way that they are made not to be opened, in this case some cosmetic damage may occur during the opening of the device. We take utmost care to ensure that any cosmetic damage that may occur is kept to an absolute minimum but we cannot guarantee that we can return the remote control to you in the same physical condition of its original state.

In some rare occurrences it is possible for intermittent or partially faulty remotes to become totally Inoperable, therefore we cannot guarantee that a intermittent remote wont become totally unusable after a repair attempt.

Please remember that we also have over 80,000 replacement remote controls available for sale for many leading brand names such as Sony and Toshiba.

If you would like to check if we can supply a replacement remote for your set then please visit New Remotes (www.NewRemotes.net)