Job Timeline (Ref 1137-1365)

Remote Returned to Customer

A Timeline of this job can be seen below.

Arrived - 10-Apr-2015
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 18-Apr-2015

Proclaim HE KPHLxxRN Remote Repair Details

Manufacturer : Proclaim HE

Model : KPHLxxRN

Fault Description : Loose wire inside the case. No writing on the screen of the remote control. Cannot turn fire on, off or anything at all.


This Mertik Maxitrol G6R-H4T remote arrived safely and upon opening the battery compartment it was found that the battery terminals were faulty as described by the customer.


This was replaced with a new terminal and cable and full functionality was restored (See testing video)

Testing Video

 Remote Images

mertik maxitrol remote control repair

mertik maxitrol fireplace remote handset repairs