Job Timeline (Ref 1555-1830)

A Timeline of this job can be seen below.

Arrived - 14-Mar-2016
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 18-Mar-2016

Vibradorm 00.103.213. 9950-owe Remote Repair Details

Manufacturer : Vibradorm

Model : 00.103.213. 9950-owe

Customers Fault Description : A couple of weeks ago, the 'up' buttons for the bottom section stopped working. Then, the light stayed on carried on moving up and couldn't be used until it decided to stop. It also went back up on its own after I'd put it down! Last night the light just stayed on and didn't work at all. I am Tetraplegic and cannot move so am completely dependent on my bed. I read that you send these back straight away - I would really appreciate a quick return

 

 This Vibradorm remote handset arrived safely and on testing was found to be erratic in behavior, sometimes would work when a button was pressed, sometimes would transmit when no button was pressed etc.

When the controller was opened the reason became clear.  There was a liquid spillage found all over the PCB and rubber button contacts (See Image).

This was cleaned up and full functionality was restored.

 

 Remote Images