Job Timeline (Ref 4750-5569)
Remote Returned to Customer
A Timeline of this job can be seen below.
Arrived - 06-Oct-2019
Fault Diagnosed
Remote Beyond Repair
Postage Received
Returned - 14-Oct-2019
Repair Engineer : Martin Smith
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Mertik Maxitrol G30 - ZRRS Remote Repair Details
Manufacturer : Mertik Maxitrol
Model : G30 - ZRRS
Customers Fault Description : Remote control works fine on both directions. Receiver only works in one direction, to reduce the flame not increase it. Batteries have previously leaked in the receiver but terminals are now cleaned.
This fireplace remote and receiver arrived safely and on testing there was no response from the receiver on either the up or down channel. The battery block did have signs of a battery leakage as mentioned by the customer but sadly this had not been contained within the battery block, the acid had traversed onto the main PCB and started corroding parts of the print track (see image)
Due to the amount of damage a repair is not possible and a replacement is the preferred option.
Replacement items can be found here!
Remote Images
