Job Timeline (Ref 4961-5821)
Remote Returned to Customer
A Timeline of this job can be seen below.
Arrived - 15-Nov-2019
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 25-Nov-2019
Repair Engineer : Martin Smith
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Mertik Maxitrol Remote Repair Details
Manufacturer : Mertik Maxitrol
Customers Fault Description : The top button to raise the flame is not active. I have tested my parents remote as the have the same fire and all is fine. I tried my remote with their fire and it is the top raise flame button that will not work. It's definately an issue only with the remote.
This fire control arrived safely and on testing was confirmed not to be transmitting a signal on the up channel.
This was due to a faulty 40khz crystal, this was replaced which restored full functionality.
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